Who we are
Quote

Listening Skill Resources

Nichols, Michael P. The Lost Art of Listening: How learning to listen can improve relationships. New York, NY: Guilford Press, 1995.
A book focusing on empathic listening in relationships. It offers important observations about the impact and value of listening.

Mark Goulston Just Listen: Discover the secret to getting through to absolutely anyone. New York, NY: AMACom, 2010.
A listening book for business people looking to persuade by listening.

Lyman K. Steil, Richard K. Bommelje Listening Leader: The ten golden rules to listen lead and succeed. Edina, MN: Beaver Pond Press, 2004.
Insight into how listening improves dives effective leadership organizational success.

Linda E. Diamond, Rule Number 1Stop Talking: A guide to listening. Silicon Valley, CA: 2007.
A step by step book to improve listening at work and at home.


Conflict Management Resources


Morton Deutsch, The Resolution of Conflict. New Haven: Yale University Press, 1993.
A foundational work on working and resolving conflicts.

Roger Fisher, William Ury, Getting to Yes: Negotiating
Agreement Without Giving In. 1981. A classic still relevant today. Great overview of conflict, positions, interests and how to get what you need.

Marshall Rosenberg, Nonviolent Communication: A Language of Compassion. Del Mar, CA:. PuddleDancer Press, 1991.
Valuable insights for speaking and listening in conflict and emotional settings.

Nichols, Michael P. The Lost Art of Listening: How learning to listen can improve relationships. New York, NY: Guilford Press, 1995.
A book focusing on empathic listening in relationships with many examples drawn from conflict settings. The book offers important observations about the impact and value of listening.


Presentation Skills Resources


Knockout Presentations: How to Deliver Your Message with Power, Punch and Pizzazz, Diane DiResta, Chandler House Press Worcester, Massachusetts 1998 General overview of presenting

The Exceptional Presenter: A Proven Formula to Open Up and Own The Room, Timothy J. Koegel, Greenleaf Book Group Press, Austin Texas, 2007 General overview of presenting

The Leaders Guilde to Storytelling: Mastering The Art and Discipline of Business Narrative, Stephen Denning, Jossey-Bass, San Francisco California, 2005 How to create and use stories in business settings