Nichols, Michael P. The Lost Art of Listening: How learning to listen can improve relationships. New York, NY: Guilford Press, 1995.
A book focusing on empathic listening in relationships. It offers important observations about the impact and value of listening.
Mark Goulston Just Listen: Discover the secret to getting through to absolutely anyone. New York, NY: AMACom, 2010.
A listening book for business people looking to persuade by listening.
Lyman K. Steil, Richard K. Bommelje Listening Leader: The ten golden rules to listen lead and succeed. Edina, MN: Beaver Pond Press, 2004.
Insight into how listening improves dives effective leadership organizational success.
Linda E. Diamond, Rule Number 1Stop Talking: A guide to listening. Silicon Valley, CA: 2007.
A step by step book to improve listening at work and at home.
Morton Deutsch, The Resolution of Conflict. New Haven: Yale University Press, 1993.
A foundational work on working and resolving conflicts.
Roger Fisher, William Ury, Getting to Yes: Negotiating
Agreement Without Giving In. 1981. A classic still relevant today. Great overview of conflict, positions, interests and how to get what you need.
Marshall Rosenberg, Nonviolent Communication: A Language of Compassion. Del Mar, CA:. PuddleDancer Press, 1991.
Valuable insights for speaking and listening in conflict and emotional settings.
Nichols, Michael P. The Lost Art of Listening: How learning to listen can improve relationships. New York, NY: Guilford Press, 1995.
A book focusing on empathic listening in relationships with many examples drawn from conflict settings. The book offers important observations about the impact and value of listening.
Knockout Presentations: How to Deliver Your Message with Power, Punch and Pizzazz, Diane DiResta, Chandler House Press Worcester, Massachusetts 1998 General overview of presenting
The Exceptional Presenter: A Proven Formula to Open Up and Own The Room, Timothy J. Koegel, Greenleaf Book Group Press, Austin Texas, 2007 General overview of presenting
The Leaders Guilde to Storytelling: Mastering The Art and Discipline of Business Narrative, Stephen Denning, Jossey-Bass, San Francisco California, 2005 How to create and use stories in business settings